Written by
someone who
built the system.
Christina Dills has spent 20+ years at the intersection of business operations and emerging technology — starting as a Microsoft intern where she learned from the brightest minds in enterprise technology for over 13 years, then founding Smart Edge Technologies, an AI and emerging technology consultancy serving SMBs across Tampa Bay, South Florida, and Latin America since 2018.
She doesn't write about AI from the outside. She runs three AI-powered companies simultaneously on the exact infrastructure described in this book — multi-agent systems, voice AI, automated CRM pipelines, and edge-deployed tools in active use with real clients. The Agent Operator framework came directly from those deployments: what worked, what failed, and what every non-technical professional needed to understand to stay in control.
Her work spans AI video analytics, blockchain, and IoT deployments for multinational companies, with consulting engagements across several Fortune 500 organizations on emerging technology strategy. She has been recognized by the Synapse Innovation Challenge (AI + IoT), the SBDC Award for Best Small Business across 10 Florida counties, and holds credentials from Harvard, Columbia, IBM, and Curtin University.
Harvard Data Science Review · Agentic AI: Contextualized and Applied · 2025
Columbia University · AI — Machine Learning & Robotics · 2018
IBM · Data Science Foundations · Data Privacy · Big Data Foundations
Curtin University · IoT Micro Masters Program
Synapse Innovation Challenge Winner · AI + IoT Deployment
SBDC Award · Best Small Business · 10 Florida Counties
Microsoft · 13 Years Enterprise Technology Practice
Christina Dills
Founder & CEO, Smart Edge Technologies
Microsoft · Harvard · Columbia
IBM · Fortune 500 Consultant
"I've watched companies restructure entire departments overnight because of AI. The professionals who kept their jobs — and got promoted — weren't the ones with the most tenure. They were the ones who understood how to work with the systems. That's what this book teaches."